Frequently Asked Questions

How it works

Dressr is an online rental subscription service that provides fashion items from partner brands. As a member, you can choose items, wear them, and change them every month. By sending back your selection you are able to make a new one. If you want to keep one or several items from your dressr, you can, for one or several other months, or you can purchase them at the member price.

To start using Dressr you first register by visiting our website and clicking on ‘my profile’ icon. Then, you can choose to subscribe to the membership plan that fits you best among our three options. After making your choice, you will be asked to provide payment information. When all the information is completed, you will receive a confirmation email to notify you that you are now a Rentr! As from then, you pay a monthly fee. You will have access to our service and items, for as long as you keep using Dressr.

 

 Please note: to be able to register to Dressr, you must be 18 years of age or older and must reside within Belgium.

  1. Returns within 5 days

    If the item is not what you expected, in terms of fit or style, you have 5 days to return the item. Once we’ve received your returned item(s), you’ll be able to proceed with your new selection. 

  2. Keep your return label

    Your return label is in the box – use it to return your item(s). We don’t reimburse other return tickets.

  3. Packaging is up to you

    For your returns, you can choose to reuse the original box or use your own packaging, but please make sure the items are protected well.

  4. Unlimited renting period

    You can keep your items for as long as you’d like. Once you hit 25 days, you can choose to purchase, replace or keep renting your items. You choose this for each individual item.

  5. Washing your items

    It’s ok to wash your items! Just make sure to follow the care instructions on the label (which you can also find on the product page).

You can replace one or several items 25 days after receiving your selection. The shipping and return costs are included in your membership, if you use the return ticket that Dressr has provided in your package to send back the item(s) you want to replace. When Dressr has received the item(s) and approved the return after performing a quality check, we will open the possibility for you to pick new items on the platform.

The main objective of Dressr is to make it possible to enjoy fashion in a responsible way. We do not think that it would be very responsible to send packages back and forth every day. Indeed, we want to limit as much as possible our impact, especially our CO₂ emission and we were careful about that when designing our service model.

If an item from your selection does not fit, you can return it within 5 days, as from the day you have received the order confirmation email. You can use the prepaid return label to send it back. After receiving and checking the quality of the item, we will notify you that you are able to choose a new item that will be sent to you.

If you receive in your dresser an item that you didn’t order, please contact us through the contact form and let us know.

In our first version not yet. The Dressr team is working hard everyday to improve your experience and to be able to provide this option soon.

Indeed, you can. If you want to keep any item from your selection, log in to your Dressr Account to purchase it so we know they’re not making the return trip. You will be able to select a new item as soon as the transaction is confirmed.

 

Please note: all purchases are final sale and cannot be returned.

Dressr’s exclusive pieces are accessible to two out of three membership plans. These pieces have a higher retail value than the essential pieces.

Exclusive items can be identified thanks to the icon that is in the shape of a crown. When you see this icon it means the item is an exclusive one.

If you started a membership and did not receive any email from us, please check your spam folder. If you have found our email there, add dressr as one of your contacts. If not, do not hesitate to contact us. Meanwhile, you can always find updates about your dresser in you account page when you sign in into dressr.be.

Subscription & Billing

Dressr offers 3 different memberships plans

      Up to 2 items: you can rent 2 essential items for 39€ per month.

      Up to 3 items: you can rent 3 essential or 2 essential and 1 exclusive for 59€ per month.

      Up to 4 items: you can rent 4 essential, 2 essential and 1 exclusive or 2 exclusive items for 79€ per month.  

 

These memberships all include the transportations costs and the cleaning of the items when you send them back to us.

The access to a trial month is for every new Rentr on the first month of their subscription. It is automatically defined by our system, so you do not need to do anything except subscribing. The trial months prices are: 

      Up to 2 items: 29€ the first month.

      Up to 3 items: 39€ the first month.

      Up to 4 items: 59€ the first month.

You will be automatically billed every 30 days from the initial date that you signed up for Dressr. The amount billed is linked to your chosen subscription. The billing period is not related to how long you keep the items for.

There are no additional fees or hidden charges. However, you are responsible for any loss or damage done to an item. 

  Minor damages (removable stains, regular wear and tear) will be notified upon receipt of the fashion items and will not be charged.

      Major damages that are repairable will be charged the price of repair. 

    Non-repairable damages (non-removable stains and rips beyond repair) will be charged the Dressr price of the product. You become the owner of the item once the transaction is completed, and we will send it back to you in your next package.

Please note: you must inform Dressr in writing without delay in the case of any loss or damage to the products. Please send an email to hello@dressr.be.

Dressr accepts Bancontact, credit cards, KBC/CBC Payment button, Belfius Direct Net.

Purchasing

You can. If you want to keep any items, just log in to your Dressr Account to purchase them so we know they’re not making the return trip. You will be able to select a new item as soon as the transaction is confirmed. 

 

Please note: all purchases are final sale and cannot be returned.

To purchase an item from your current Dressr, go to my order history and select ‘Buy It’ below the item and you will be charged the Dressr price linked to the item. Keep in mind that items purchased from your Dressr are final sale and cannot be returned.

If you have changed your mind about an item after sending it back, all you need to do is add it to your next Dressr to rent it again. Once it’s rented, you’ll be able to purchase it.

Shipment & Returns

All Dressr orders ship via Bpost on business days (Monday through Friday). Once your order is placed, you can expect up to two business days for processing, and up to two business days for delivery. We are not currently able to ship outside Belgium or to PO Boxes.

We are not currently able to ship outside Belgium or to PO Boxes.

You can only save one shipping address within your account at a time. If you need to update it, head to the Profile section of My Account, select on ‘Edit’ next to the Shipping Address section. Our system will then confirm and save it within your account.

You can track your package using the tracking number included in your shipment confirmation email.

Free shipping and returns for your Dressr are included in your subscription. We provide a return label in your package, the return is only free if you use the label we provided you.

Cleaning & Repairs

When items are returned to us, Dressr makes sure to meticulously clean them. Indeed, we utilize wet and dry cleaning, depending on the garment. After the cleaning process, all garments are steamed, removing bacteria and viruses that could remain. Our employees make sure make sure every item is safely packed after being cleaned to avoid additional handling.  

It is currently unclear if Covid-19 can be spread through soft surfaces such as clothing, however we do everything we can to make sure to reduce the risks as much as possible. This process and these techniques enable us to send you clean and ready-to-wear items.

When items are returned to us, Dressr makes sure to meticulously clean them. Indeed, we utilize wet and dry cleaning, depending on the garment and our cleaning processes are designed to kill viruses and bacteria. After the cleaning, a steamer is used on the items to remove all bacteria and viruses that could remain. Our employees make sure every item is safely packed after being cleaned to avoid additional handling. This process and these techniques enable us to send you clean and ready-to-wear items.

Yes, you can wash or dry clean your items, as long as you follow the care instructions as provided on the label of the item or in the item description that you can find on our website.

No, you are not allowed to hem, lengthen, tailor or otherwise alter any subscription items. If you do that, you will be charged the Dressr price of the item.

There are no additional fees or hidden charges. However, you are responsible for any loss or damage done to an item. 

  Minor damages (removable stains, regular wear and tear) will be notified upon receipt of the fashion items and will not be charged.

      Major damages that are repairable will be charged the price of repair. 

    Non-repairable damages (non-removable stains and rips beyond repair) will be charged the Dressr price of the product. You become the owner of the item once the transaction is completed, and we will send it back to you in your next package.

Please note: you must inform Dressr in writing without delay in the case of any loss or damage to the products. Please send an email to hello@dressr.be.

Pausing & cancelling

To pause your subscription, send an email to hello@dressr.be saying you want to pause your subscription. Dressr can only start the pause, after receiving and checking the quality of your items and as long as this has been processed before any new payment.

To cancel your subscription, send an email to hello@dressr.be saying you want to cancel your subscription. Dressr can only start the cancellation, after receiving and checking the quality of your items and as long as this has been processed before any new payment.

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