Join the Dressr Team

Location: Antwerp

Type: Full-time

About Dressr: Dressr is a rapidly growing company in the fashion rental industry dedicated to providing high-quality sustainable fashion rental. We are looking for a motivated Operations Manager to oversee and improve our operational processes, ensuring efficiency and scalability as we continue to expand. This role will also include managing customer service interactions via chat and email and setting up processes to automate customer service.

Key Responsibilities:

Order Management:

• Oversee the entire order process, including order picking and packing.
• Support colleagues in social employment who handle packaging.
• Ensure all items are consistently rentable by supervising repairs and cleaning.
• Continuously improve order processing procedures.

Partner Relations:

• Enhance and manage relationships with key partners such as Bpost, laundry services, and repair partners.
• Evaluate current packaging methods and explore alternative solutions.

Process Improvement:

• Implement and oversee a tracking system for all rental items in collaboration with an external partner.
• Prepare for and implement a warehouse management system (WMS).
• Continuously seek and apply process improvements to enhance operational efficiency.

Data Analysis and Cost Management:

• Conduct data analysis to gain insights into operational processes.
• Perform cost analysis of operational activities and implement improvements to reduce costs and increase efficiency.

Customer Service:

• Handle customer inquiries and issues via chat and email promptly and professionally.
• Resolve order-related questions and problems.
• Provide information about products, services, and order statuses.
• Collaborate with the team to ensure customer satisfaction.

Qualifications:

• Proven experience in operations management, preferably in the retail or fashion industry (3-5 years).
• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
• Strong organizational and leadership skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and process improvement methodologies.
• Experience with warehouse management systems and tracking systems is a plus.

What We Offer

• Join the Fashion Revolution: Be part of a movement that contributes to a better and healthier fashion industry.
• Growth Opportunities: Work in a small company where your initiatives are valued, with opportunities to develop skills in community building, entrepreneurship, and project management.
• Creative Freedom: Bring and realize your creative ideas in a supportive environment.
• Impactful Work: Make a positive impact on the lives of our customers and the wider community.
• Flexible Work Environment: Choose to work remotely or at our office located at Vredebaan 90, 2600 Antwerp, Belgium.
• Close Collaboration: Work closely with Caroline (founder) and other dedicated team members.
• Dynamic Job Role: Enjoy a varied and engaging role that brings you into contact with entrepreneurs and organizations.
• Supply chain expertise: Dressr is lucky enough to have support from senior supply chain expert Patricia Laureys, who is angel investor at Dressr.

Additional Benefits:

• Meal Vouchers: Receive €6 per worked day.
• Travel Reimbursement: Options include a train pass reimbursement, 80% coverage of De Lijn subscription, bike allowance, or kilometer reimbursement.
• Tech and Communication: Provided with a laptop and a €15 net monthly phone allowance.
• Training Budget: Opportunities for professional development and further training.
• Dressr Subscription: Receive a Dressr subscription for up to 3 items per month.

If you are a proactive and detail-oriented individual with a passion for improving operational processes and providing excellent customer service, and you have the willingness to work “in the field” and handle hands-on tasks, we would love to hear from you. Apply today to join the Dressr team and contribute to our mission of making fashion sustainable and accessible.

Location: Antwerp

Type: Part-time

About Dressr: Dressr is a rapidly growing company in the fashion rental industry dedicated to providing high-quality sustainable fashion options. We are looking for an enthusiastic Showroom Stylist to join our team on a part-time basis. This role is perfect for someone with a passion for fashion and excellent customer service skills.

Key Responsibilities:

Customer Interaction and Styling:

• Welcome customers by appointment and provide personalized styling advice for various occasions.
• Assist active renters and potential new renters in selecting items from our collection.

Subscription Management:

• Guide new customers through the process of starting a new subscription online.
• Handle subscription upgrades or downgrades as needed.
• Provide advice on subscription options and one-time rentals, addressing any customer questions about the Dressr offerings.

Order Management:

• Receive and process returned items from active renters.
• Pack new selections for customers and add them to their digital accounts.

Showroom Maintenance:

• Organize and manage stock to ensure availability and accessibility of items.
• Keep the showroom fresh and organized, ensuring a pleasant shopping experience for customers.

Customer Experience Improvement:

• Develop and implement better customer flows in the showroom, such as creating boards with QR codes and how-to guides to help customers create their accounts.
• Continuously seek ways to enhance the customer experience in the showroom.

Event Coordination:

• Assist in organizing events and workshops for renters.
• Help set up and manage pop-up concepts to promote Dressr.

Qualifications:

• Passion for fashion and styling, with a keen eye for detail.
• Excellent communication and interpersonal skills.
• Customer-focused with a strong ability to provide personalized service.
• Organizational skills to manage multiple tasks efficiently.
• Basic digital literacy to manage online subscriptions and customer accounts.

What We Offer

• Join the Fashion Revolution: Be part of a movement that contributes to a better and healthier fashion industry.
• Growth Opportunities: Work in a small company where your initiatives are valued, with opportunities to develop skills in community building, entrepreneurship, and project management.
• Creative Freedom: Bring and realize your creative ideas in a supportive environment.
• Impactful Work: Make a positive impact on the lives of our customers and the wider community.
• Flexible Work Environment: Choose to work remotely or at our office located at Vredebaan 90, 2600 Antwerp, Belgium.
• Close Collaboration: Work closely with Caroline (founder) and other dedicated team members.
• Dynamic Job Role: Enjoy a varied and engaging role that brings you into contact with entrepreneurs and organizations.
• Supportive Team: Join an inspiring and driven team.
• Flexible Hours: We don’t operate on a strict nine-to-five schedule. Achieve your dreams at your own pace, even before 9 AM or after 5 PM, or in combination with your own ventures.

Additional Benefits:

• Meal Vouchers: Receive €6 per worked day.
• Travel Reimbursement: Options include a train pass reimbursement, 80% coverage of De Lijn subscription, bike allowance, or kilometer reimbursement.
• Tech and Communication: Provided with a laptop and a €15 net monthly phone allowance.
• Training Budget: Opportunities for professional development and further training.
• Dressr Subscription: Receive a Dressr subscription for up to 3 items per month.

If you have a passion for fashion and are ready to help our customers look and feel their best, we would love to hear from you. Apply today to join the Dressr team!