This is a Bèta version of the Dressr terms of service
These Terms of Service (“Terms”) are a legal agreement between you (“you” or “your”) and Remodel Fashion BV, a Belgian company (“Dressr”, “us”, “we”, or “our”). They establish the terms and conditions under which you will submit information to, and rent or purchase clothing or accessory items (each a “Product” and collectively, “Products or Items”) and receive related services (“Services”) from Dressr via our website at https://dressr.be (the “Website” or “Site”).
You agree to receive all communications from dressr under this agreement electronically via email, you agree to keep your current email address updated at all times and agree that you will be deemed to have received any notices we send to that email address.
We reserve the right to change the terms of this agreement in the future and any changes will apply to the trying and purchase of any products after the date of such change. We may provide notice of any such changes by email, notice to you upon log-in, or by publishing them on the website. If you do not agree to any changes in the terms as they may occur, please arrange to terminate your subscription by notifying dressr of your unwillingness to accept the changes to the terms by emailing email@example.com and by immediately returning all outstanding products and discontinuing your use of the services and the website.
About dressr and our service
Dressr is an online rental subscription service that provides fashion items. As a member, you can choose to purchase the items.
Becoming a member and obtaining an account
Before you can begin use of the Services, you must register through the Website to obtain an account (“Account”). You must have a valid payment method and Internet access to use our Services. You must be 18 years of age or older to register as a member and use the Services and you must reside within Belgium. Your membership will automatically renew for successive monthly membership periods, unless you cancel your membership or your membership is otherwise determined by Dressr to terminate under these Terms. You agree to provide true, accurate, current and complete information about yourself as prompted by the Website’s registration form (such information being the “Registration Data”), and you agree to maintain and promptly update the Registration Data (including, without limitation, your e-mail address and your shipping address) and style profile section of the Website to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have any reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may review, deny, suspend or terminate your Account and refuse to offer you any and all current or future use of the Services and the Website. You are responsible for maintaining the confidentiality of your Account and password and for restricting access to your computer. You are solely responsible for any activity related to your Account. If you suspect any unauthorized use of your Account, notify us immediately. In order to provide you with ease of access to your Account, we may place a cookie (a small text file) on the computers from which you access the Website. When you revisit the Website, this cookie will enable us to recognize you as the Account holder and allow you to more easily access your Account. Data rates and other fees may apply when you are browsing the Site or accessing the Services through a mobile or wireless device.
Product rental and purchase
ORDER CUT OFF TIME AND DELIVERY – Our daily order cut off time (Monday through Friday, excluding public holidays) is 12PM. Our shipping partners are subject to change at any time and at dressr’s sole discretion. You are subject to any additional delivery cost disclosed on the Site.
METHODS OF COMMUNICATION – You agree to any and all methods of communication from Dressr. We may chat, email, text message, or call any of the telephone numbers or email addresses you provide to us for any reason Dressr deems necessary. Should you wish to discontinue communication with Dressr, contact us at firstname.lastname@example.org.
RENTAL OR PURCHASE CANCELLATION – We reserve the right to limit, cancel or prohibit any rentals or sales of Products for any reason, including but not limited to availability and geographic concerns. We also reserve the right to refuse a sale for a listed price due to an accidental error or typo when pricing the item.
Purchasing your items
DISCOUNTED MEMBER SALE PRICE – Members receive a discount off the retail price of any item, as published on the website. The purchase price includes tax and may not include shipping. Dressr reserves the right to change the purchase price at any time. You authorize Dressr to charge the card(s) on file for any purchase at any time.
FINAL SALE – You understand that all products are sold as is and that all products have been worn by other members.
DRESSR SUBSCRIPTION – As a Dressr (subscription) member, you are able to rent 2 basic items for the lowest subscription fee offered, 3 basic or 2 basic and 1 exclusive for the second lowest subscription fee offered and 4 basic, 2 basic and 1 exclusive or 2 exclusive items for the highest subscription price offered. You are able to swap your items for others after having them for at least 25 days in your possession. You can decide on item level to replace the item, purchase it or keep it longer. When your new item(s) arrive, the earliest swap date for your current items is again after 25 days. You will be automatically billed every 30 days for your chosen plan from the initial date that you signed up for Dressr. Because your account renews every 30 days, there is no limit on the amount of time you are able to keep your items for. You authorize Dressr to automatically bill any and all cards on file for the membership fee and/or any other charges Dressr deems necessary.
FEES – Dressr is a monthly subscription and your billing cycle will take place every 30 days from your initial sign up date. Membership fees include insurance to cover easy repairs and removable stains, but does not cover severe damage, loss, or theft. Dressr monthly subscription fees are non-refundable.
CANCELLATION OF YOUR MEMBERSHIP – You may cancel your Dressr membership at any time by sending an e-mail to email@example.com or in My Account. All Dressr Products in your possession must be received by and checked for quality by Dressr before your next billing date for the pause to take effect. If your items are not received and checked for quality by Dressr, you will automatically be billed for another month and are not entitled to a refund. Additionally, all pausing must be done before your billing date. Pauses cannot be honored for previous billing dates and refunds cannot be issued for previous billing cycles.
DELIVERY – Deliveries will be made through Dressr’s shipping partners and the method of shipping will be at Dressr’s discretion. For all deliveries, you will be provided an estimated delivery date through the Site and through email once your order is placed. You must provide Dressr with a safe and secure delivery location. Once the package’s tracking information shows it has been delivered, it is your responsibility to retrieve or track down the package. Dressr will not assume responsibility for packages that have been delivered but left unattended, or that have been tampered with after proof of delivery. We recommend being present at the time of delivery and/or providing the safest possible delivery location for your package. Dressr members are liable for items stolen or damaged after delivery for the Dressr price.
We send all products cleaned, inspected, sterilized, and ready for you to wear. Dressr is not liable for any health-related complaints with any of the products. Note that if there is any issue with the Products, such a defect or something is missing, it is your responsibility to let us know no later than 24 hours of receiving your items.
RETURNS – You can return all of the Dressr items you have after 25 days with the pre-paid Return Label and Return Packaging that you receive with your shipment. We will only provide one pre-paid Return Packaging per shipment, so all products you want to return must be returned together. Dressr will provide you with instructions for your return and information about your eligibility to place your next order.
FAILURE TO PAY FEES – Dressr reserves the right to pursue any amounts owed to the Company at any time. You are subject to all collections processes and legal action that Dressr chooses to take.
RETURN OF THE PRODUCTS – You must return all items you want to replace in the same order together with the pre-paid return bag provided to you by Dressr. The products are considered your responsibility once the tracking for your package shows delivered and until we receive your return back from the shipping carrier. When the Product(s) are received by Dressr and checked for quality, you can select new Products through the Site. There is no maximum duration for keeping the Products, as long as the membership is active.
CHANGES TO AND TERMINATION OF SUBSCRIPTION – Dressr reserves the right to alter or change any and all aspects of the site or subscription at any time, including the subscription fee. You may pause your account at any time during your use of the services. To pause your account, you must send an email to firstname.lastname@example.org or go to My Account. Your return must be received and checked for quality by Dressr before your next billing date for the pause to take effect. If your return is not received and checked in time, your account will automatically renew and your membership fee will be non-refundable.
Dressr reserves the right to terminate any account for any reason deemed necessary by the Company. Any violation of these terms will result in either termination or suspension of your account. Dressr is not required to issue a refund for any accounts that are terminated or suspended.
DRESSR BILLING – Dressr is a monthly subscription service. If you have multiple cards stored in your account, Dressr reserves the right to charge each card, starting with your default payment method, for purchased items or a monthly membership renewal. Monthly memberships are only renewed for unpaused accounts and accounts that still have not returned their package. If you have not paused your account by sending an email AND returned your items by your monthly billing date, your subscription will renew and we will charge you for another month of service. Dressr will never make duplicate charges on multiple cards. Should you experience any billing issues, please contact email@example.com directly.
LATE FEES FOR SUBSCRIPTION PAYMENTS – Dressr members who fail to update their account with a valid, working credit card are subject to a 10% late fee for all payments that are past due by 30 days or more. For example, an account that is delinquent for 60 days is liable to pay the balance owed for 2 months plus 10% of the total balance. Your credit card can be updated by sending an email to firstname.lastname@example.org or in My Account.
FRAUDULENT ACTIVITY AND LINKED ACCOUNTS – Fraudulent activity is closely monitored by Dressr. If Dressr finds your account to be behaving in a fraudulent manner, we reserve the right to charge your card or any cards linked to your account to recover the cost of our lost items, including any additional/free added bonus items to your order, for up to 100% of the retail value.
If a user is found to have multiple accounts, Dressr reserves the right to terminate any and all of the accounts. If a user is found to have multiple subscriptions, with multiple orders places, the user will be charged up to 100% of the retail value for any items in the customer’s possession, at Dressr’s sole discretion. Should the items be returned in proper condition, the customer will receive a full refund.
Dressr determines if an account is linked based on various factors and ultimately it is up to Dressr’s sole discretion to determine if two accounts are from the same user. We reserve the right to charge any and all cards on file to collect funds for monies owed due to account delinquency or theft. Stolen packages or missing payments due to failure to abide by these Terms of Service will result in a charge of up to 100% of the retail value of the missing items until the items are safely returned.
Service maintenance and interruptions
None of the information provided through the Site or through Dressr is a strict guarantee. Due to the fact that Dressr uses third party shipping, delays or inaccuracies may occur. Dressr reserves the right to make changes to the Site and the Services at any time. The Dressr site may be unavailable due to maintenance and you may experience site errors due to maintenance.
Dressr is not responsible for shipping delays caused by the carrier. Dressr is also not responsible for weather delays or other incidents that can occur during transit.
Site product reviews
Any Dressr user with an account on dressr.be is able to write a review. However, these reviews are published at the sole discretion of Dressr. Dressr reserves the right to delete or alter reviews found to contain errors, spam messages, false images, or containing content not intended to help other Dressr users learn more about the product being reviewed. Dressr reserves the right to delete or alter any review without notifying the original author. Reviews are left for products on dressr.be strictly to educate other users about the product and its fit. Reviews shall NOT be used as a means of defaming other users, nor shall they be used as a means of advertising goods or services other than those found on dressr.be.
New member promo codes
These promotional codes are only allowed for new members. Dressr reserves the right to revoke your membership and any orders without a refund if you are found using these codes more than once. Creating new or fake accounts in order to use one of these promotional codes again is in violation of our Terms of Service, and may result in termination of your account without a refund. Dressr reserves the right to research any Dressr member on public sources of social media and Google to determine if an account is a duplicate for a single member. Should Dressr find you in violation of this policy, you will not be eligible to use either of these promotional codes again.
Addition items for purchase
Additional items that are purchased as add on items or upgraded items, and additional items that are received as free bonus items, are all bound by the terms of normal subscription item rentals. Misplacing your items in any way will result in the same penalties that normal order items are subject to.
This Agreement, and any non-contractual obligations arising out of or in connection with it, shall be governed by and construed in accordance with the laws of Belgian law.
Changes to our Terms of Service
Last updated April 6, 2021